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Testing 1 - 2 - 3: Experimental Design with Applications in Marketing and Service Operations

Written By Ledolter, Johannes and Swersey, Arthur
2007, Edition 1
Category: Other
Level: Intermediate

Stanford University Press
1450 Page Mill Road
Palo Alto, California 94304
United States of America
URL: http://www.sup.org/book.cgi?book_id=5612
Phone: 650-723-9434
Fax: 650-725-3457
E-mail: info@www.sup.org

About This Book

This book is about the power of statistical experiments. In the past, books on experimental design focused almost entirely on manufacturing problems. In contrast, although this book is relevant to manufacturing and includes useful examples in that area, its emphasis is on applications to marketing and service operations. The authors provide a fresh and practical treatment of the key topics in designing and analyzing experiments. Testing in the business world is commonplace, and the usual approach is to change one factor at a time while holding other factors constant. This approach may seem logical and appealing, but, as the authors explain, it is highly inefficient, and may lead to wrong conclusions. The better method, the authors propose, is to test all factors simultaneously. Doing so not only reduces the costs of experimenting but also provides the decision-maker with better information. Throughout the book, the authors illustrate concepts with practical examples. In addition, the book includes a set of 13 separate real-world cases based on the actual implementation of experimental design methods.

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