Written By Aikens, Hal
2011, Edition 1
Category: Quality Control
Level: Intermediate
Prentice-Hall Publishing Inc.
U.S. Highway 9W
Englewood Cliffs, New Jersey 07632
United States of America
URL: http://vig.prenhall.com/
Phone: 800-223-1360
About This Book
This unique book presents a comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic obligations, ethics, customer-centricity, and the growth of services. It bridges the gap between broad issues such as strategy, organization, and human factors, and the focused need for hard statistical data. Organized for maximum readability and instructional flexibility, it can be used with diverse syllabi and audiences, enabling students to contribute in roles ranging from manager to Six Sigma team leader.
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