Written By Harvey, Jean
2015, Edition 3
Category: Business
Level: Introductory
ASQ Quality Press
PO Box 3005
Milwaukee, Wisconsin 53201
United States of America
URL: http://qualitypress.asq.org/
Phone: 800-248-1946
About This Book
The book focuses on complex services, that is, services sought because of a lack of knowledge or skills. Complex services fall into three categories: professional services, semi-professional services, and technical services. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients want.
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