Live Remote Assistance Permission and Release Agreement
You have requested support
assistance from Minitab, LLC (hereinafter referred to as "Minitab").
You have requested that a member of the Minitab support team remotely connect
to Your computer systems via the internet to assist with resolving a computer
system problem relating solely to the installation and operation of Minitab
software products, and for no other reason.
Minitab will attempt to assist
You if You allow a member of the Minitab support team to view Your desktop and
share control of Your mouse and keyboard, subject to Your specific agreement of
this Live Remote Assistance Permission and Release Agreement (this
You expressly acknowledge that
You have been advised that You will be sharing Your desktop (and will close all
windows and applications that may contain Your personal information) and allowing
a member of the Minitab support team to remotely connect to Your computer: (a)
may result in damage to Your computer hardware, software and/or any related
systems, including, without limitation, loss of data; and (b) does not
guarantee any resolution to the problems You are experiencing with the
installation and operation of Minitab software products. Notwithstanding the possibility
of such damage, You hereby expressly grant Minitab permission to: (1) remotely
connect to your computer system and video record the screen activity during the
Remote Assistance session; (2) act as the controller of any such video record;
You hereby agree and expressly
waive and release any and all claims You may have or will ever have against
Minitab and its employees, agents, affiliates, officers, and directors relating
to or arising out of any damage or loss of any nature whatsoever that results,
directly or indirectly, from Minitab remotely connecting to Your computer
system as requested by You in this Agreement, as well as the recording of the
sessions, including, without limitation, loss of data and damage to Your
computer hardware, software and/or any related systems.
You agree to defend,
indemnify, save and hold harmless, Minitab and its officers, directors, agents,
affiliates, and employees from any and all third party claims, demands,
liabilities, costs or expenses, including reasonable attorney fees arising from
or in any way relating to or arising out of any damage or loss of any nature
whatsoever that results, directly or indirectly, from Minitab remotely
connecting to Your computer system and/or recording the sessions as requested
by You in this Agreement.
This Agreement will be
governed by the laws of the State of Pennsylvania without reference to
of conflict of laws.
YOU ACKNOWLEDGE THAT YOU HAVE
READ THIS AGREEMENT AND BY CLICKING THE "ACCEPT" BUTTON, YOU ACCEPT
ITS TERMS AND CONDITIONS. THIS AGREEMENT MAY ONLY BE AMENDED BY A WRITTEN AGREEMENT
SIGNED BY AUTHORIZED REPRESENTATIVES OF BOTH PARTIES.
PRESS THE ["ACCEPT"]
BUTTON TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AS SET FORTH ABOVE.
PRESS THE ["REJECT"]
BUTTON TO REJECT THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU REJECT THIS
AGREEMENT, YOU WILL BE SENT TO MINITAB'S TECHNICAL SUPPORT PAGE.